Patient Billing Services That Keep Your Practice Paid and Your Patients at Ease

ou went into medicine to treat people, not to manage statements, payment plans, and collection calls. Every hour spent chasing a patient balance is an hour away from care. Medaura Medical Billing takes the patient side of your revenue cycle off your plate completely.

From New Jersey, our patient billing team supports independent practices, specialty clinics, and multi-provider groups nationwide. We send the statements, answer the calls, set up the payment plans, and make sure every dollar owed by a patient is collected without damaging the relationship you've built with them.

10+

Years in medical billing

300+

Practices supported nationwide

92%

Patient balances collected within 60 days

Patient billing services: clear statements and payment support for your practice

See Your Savings in 30 Seconds

Get a tailored quote for your practice's patient billing needs.

Patient Billing Service Specifications

A full overview of how Medaura manages patient facing billing, coast to coast.

Service Type	Patient Billing, Statementing & Collections Support
Provider	Medaura Medical Billing, Full Service Medical Billing Company, New Jersey
Practices Served	Independent Physicians, Group Practices, Urgent Care, Specialty Clinics, Behavioral Health, Ambulatory Surgical Centers
Services Covered	Patient Statement Generation, Payment Plan Setup, Online & Phone Payment Processing, Balance Inquiries, Financial Counseling, Bad Debt Follow Up
Payment Channels	Online patient portal, phone payments, mailed statements, text to pay, paper checks
Service Price	As low as 2.49% of monthly collections, no setup fees, no hidden costs
EHR / PMS Compatibility	Epic, athenahealth, eClinicalWorks, Kareo, and most major platforms
Availability	Nationwide across the United States, based in New Jersey
Compliance	HIPAA compliant, PCI DSS aligned payment handling, fully auditable
Key Metrics	92% patient balance recovery, less than 5 day statement turnaround, 4.7/5 patient billing satisfaction
Contact Number	(888) 888 7777
Business Hours	Mon to Fri: 8 AM to 8 PM EST

Ready to reduce patient billing headaches?

Schedule a free demo

Why Practices Choose Medaura for Patient Billing

Patient billing affects more than collections. It also affects your front desk workload, patient communication, account receivables, and the overall experience patients associate with your practice.

Medaura gives your team a dedicated resource for that part of the revenue cycle.

We Speak to Patients With Care

Patients often call because they don't understand why they received a bill, not because they refuse to pay it. Our patient billing team explains balances in clear language and reviews available account information before asking for payment.

We help patients understand what insurance processed, what their plan assigned to them, what they already paid, and what remains outstanding.

Faster, Cleaner Statements

A delayed statement gives patients more time to forget the visit and can push the account further into the aging cycle.

Medaura works to generate accurate statements shortly after payer adjudication and account reconciliation. Patients receive a statement that identifies the balance and provides practical payment instructions.

Payment Options That Fit

Patients have different preferences and financial circumstances. Some prefer online payments. Others want to speak with someone before paying. Some still prefer mailing a check.

We support online portal payments, phone payments, text to pay, mailed payments, and payment arrangements where appropriate.

Full HIPAA & PCI Compliance

Patient billing involves protected health information and payment information. Medaura follows appropriate healthcare privacy and payment security practices when handling patient accounts and payment activity.

Your practice also receives an organized record of patient billing activity for account review and reconciliation.

What Patient Billing Problems Are You Dealing With?

Many practices don't have a collection problem alone. They have a process problem.

Statements may leave the office late. Patients may call the front desk because nobody else handles billing questions. Staff may spend time checking balances manually. Payment plans may sit without consistent follow up. Small balances can accumulate until the practice eventually writes them off.

Medaura addresses these issues as part of one patient billing process.

We can help when your practice experiences:

Large patient responsibility balances
Delayed statement generation
High self pay aging
Frequent billing questions at the front desk
Inconsistent payment plan follow up
Unresolved patient account inquiries
Increasing bad debt
Limited staff time for patient collections
Manual payment posting
Difficulty tracking patient payment activity

The goal isn't simply to send more bills. The goal is to make each account easier for the patient to understand and easier for your practice to manage.

Our Patient Billing Process

You see the patient. We take it from there.

Step 1

Pre Visit Estimate & Eligibility Check

We verify insurance information and help estimate the patient's expected financial responsibility before the visit when the required information is available. This gives your staff a better starting point for discussing copayments, deductibles, coinsurance, and other expected charges.

Step 2

Statement Generation

After the payer processes the claim and the account reflects the correct patient responsibility, we generate the patient statement. Statements can include relevant account information, balance details, payment instructions, and available payment options. We work to make the statement understandable rather than filling it with billing terminology patients may not recognize.

Step 3

Payment Processing

Patients can submit payments through available payment channels, including online payment, phone payment, text to pay, or mail. Our team records payments against the appropriate account and reconciles payment activity so the patient's balance remains current.

Step 4

Patient Support & Inquiries

Our team handles routine billing questions so your front desk doesn't have to stop what it's doing every time a patient calls about a statement. When a question requires information from your practice, we route the matter appropriately rather than giving the patient an incomplete answer.

Step 5

Payment Plans & Follow Up

Patients with larger balances may need more time to pay. Where your practice's policies allow, we help establish payment arrangements and monitor those accounts. We follow up consistently while keeping communication professional and respectful.

Step 6

Account Resolution & Reporting

Once the account reaches a final status, we update the record and include the activity in reporting. Your practice can review patient collections, aging, payment activity, outstanding balances, and other relevant billing measures.

Patient Financial Management, Handled End to End

A patient can receive excellent care and still leave your practice confused about what they owe. That confusion can turn a collectible balance into an aging account.

Medaura replaces that uncertainty with a defined patient billing process.

Every account starts with accurate information. We then move through statement generation, patient communication, payment processing, follow up, and account resolution.

Preparing an accurate patient billing statement

Automated Statement Delivery.Every eligible balance moves into the statement process after the account reaches the appropriate billing stage. We can support different delivery preferences, including mailed statements and electronic payment communication where available.
Insurance & Patient Reconciliation.The patient should receive a bill only for the amount actually assigned to patient responsibility. Our team reviews account information to distinguish payer responsibility from patient responsibility and identify account issues that require attention before further collection activity.
Real Time Balance Visibility.Your practice needs to know what patients owe and what they have already paid. Reporting and account information help authorized staff review outstanding balances, payment history, payment arrangements, and account status.
Flexible Payment Plans.A large balance can become difficult for a patient to pay in one transaction. Where your practice permits payment arrangements, Medaura can help establish a structured plan and monitor scheduled payments.
Patient Billing Communication.Patient billing isn't just about sending a statement. We communicate with patients when they have questions about their account, explain available information, and direct issues to the right person when an account requires practice level review.
Self Pay Account Follow Up.Self pay balances need consistent attention. Instead of allowing accounts to sit untouched, our team follows an established follow up process based on your practice's policies and the age and status of the account.

What We Handle for Your Practice

Medaura can manage the day to day work associated with patient responsibility, including:

Patient Statement Services.We prepare and distribute patient statements after the account reaches the appropriate billing stage.
Patient Payment Posting.Payments received through supported channels get posted to the appropriate patient account and reflected in the account balance.
Patient Account Questions.Patients can contact our billing team with questions about their statements, balances, payments, and account activity.
Payment Arrangement Management.We help eligible patients establish payment arrangements according to your practice's policies.
Outstanding Balance Follow Up.We monitor unpaid patient accounts and perform follow up according to the agreed billing process.
Patient Refund Support.When an account contains a credit that requires further review, we can support the administrative process for identifying and resolving the credit balance.
Aging Account Review.We help your practice identify older patient balances so your team can see where revenue remains outstanding.
Patient Billing Reporting.Reports give your practice visibility into collections, outstanding balances, aging, payment activity, and other agreed metrics.

Patient Billing for Different Types of Practices

Medaura adapts the patient billing process around the needs of your practice.

Primary Care

We support recurring patient balances, copayments, deductibles, and routine billing questions while keeping front desk staff available for patients arriving at the office.

Specialty Practices

Specialty services can create larger patient responsibility amounts. Our team helps patients understand their statements and manage eligible balances.

Urgent Care

Urgent care practices often see high patient volumes and frequent insurance variations. A defined billing process helps prevent patient accounts from piling up after the visit.

Behavioral Health

Behavioral health practices often manage recurring appointments and patient responsibility across multiple visits. Clear statements and consistent account tracking can make those balances easier to manage.

Ambulatory Surgery Centers

Surgical procedures can produce substantial patient responsibility. Accurate account information, clear statements, and payment arrangements can help patients manage those balances.

The Benefits of Outsourcing Patient Billing to Medaura

Higher Collections

Consistent statements, patient communication, and account follow up can help your practice collect more of the money patients legitimately owe.

Fewer Front Desk Interruptions

Your reception staff shouldn't have to stop checking in patients to explain a statement from three months ago. Our team handles routine billing questions so your staff can spend more time on office operations.

Lower Overhead

Hiring, training, supervising, and retaining an internal patient collections team costs money. Outsourcing gives your practice access to dedicated billing support without building another department from scratch.

Better Patient Communication

Patients don't always need a discount or a waiver. Sometimes they simply need someone to explain the bill. Clear communication can prevent unnecessary frustration and help patients understand their financial responsibility.

Full Transparency

Your practice receives visibility into patient collections, aging balances, payment activity, and other agreed metrics.

How Medaura Fits Into Your Existing Billing Team

Outsourcing patient billing doesn't mean giving up control of your revenue cycle.

Medaura can work alongside your existing billing department, front desk, practice manager, or outsourced professional billing team.

Your clinical staff continues to handle clinical matters. Your practice retains control over policies and decisions. Medaura handles the patient billing tasks assigned to our team.

This model works particularly well for practices that already outsource claims billing but still keep patient collections in house.

Technology and EHR Compatibility

Your patient billing process needs to work with the systems your practice already uses.

Medaura supports common healthcare platforms and can work with systems such as:

Epic
athenahealth
eClinicalWorks
Kareo
AdvancedMD
NextGen
DrChrono
Tebra
Other major EHR and practice management platforms

The exact workflow depends on your software, configuration, payment setup, and the responsibilities your practice assigns to Medaura.

What Patients See from Their Side

A patient doesn't see your internal revenue cycle.

They see a statement. They receive a payment request. They call with a question. They decide whether they understand the bill well enough to pay it.

That's why the patient facing side matters.

A patient's family reviewing care and billing details with a provider

Medaura helps create a billing experience where patients can:

Understand the amount they owe
Review payment information
Choose an available payment method
Ask billing questions
Discuss eligible payment arrangements
Receive account follow up
Obtain help when an account needs clarification

The process should feel organized from the patient's perspective, even when the underlying billing account involves several payer transactions.

These figures represent the performance metrics presented by Medaura for its patient billing service. Actual results can vary by specialty, patient population, payer mix, balance size, existing collection practices, and other practice specific factors.

What Providers Say- Change this

Our patients stopped complaining about confusing bills once Medaura took over. Collections went up and complaints went down.

Practice Manager

Family Medicine, NJ

We used to write off thousands a month in patient balances. Medaura's payment plans and follow up changed that almost immediately.

Physician

Orthopedic Group, PA

Our front desk finally isn't the billing department anymore. Patients call Medaura directly and get real answers.

Office Administrator

Multi Specialty Clinic, TX

Let's Simplify Patient Billing Together

If your staff spends more time explaining balances than supporting patients, Medaura Medical Billing can take that work off their desk.

From your New Jersey based practice to a multi state medical group, our team can manage patient statements, payment processing, account questions, payment arrangements, and follow up through one organized workflow. You keep control of your practice. We handle the patient billing work that keeps getting pushed to tomorrow.

Schedule Your Free Demo

Frequently Asked Questions

Patient billing covers the work involved in collecting the amount assigned to the patient after insurance processes the claim. Depending on your service agreement, Medaura can generate patient statements, process payments, answer billing questions, manage payment arrangements, follow up on outstanding balances, support account reconciliation, and provide patient billing reports.

A statement should generally go out after the payer has processed the claim and the practice has confirmed the amount assigned to the patient. Sending a statement before the account reaches the appropriate billing stage can create confusion if insurance later changes the responsibility amount. Medaura works from the account information available in your billing system and follows the workflow established for your practice.

Our team can review the billing information available in the practice management or billing system to determine the recorded patient responsibility. If the account contains a discrepancy, unresolved insurance issue, credit balance, or another problem, we can flag it for appropriate review instead of treating every balance as immediately collectible.

Yes. If your practice assigns patient billing communication to Medaura, patients can contact our team about statements, balances, payments, and other routine billing questions. We communicate as a representative of your practice and follow the communication procedures established during onboarding.

No. Patient billing outsourcing gives your front desk another resource. Your staff still handles patient registration, scheduling, clinical office coordination, and other responsibilities assigned to them. Medaura takes on the patient billing work that often interrupts those duties.

Available payment methods can include secure online payments, phone payments, text to pay, and mailed checks. The exact options depend on your practice's payment technology and the setup selected for your account.

Our team can explain the account and discuss available payment options according to your practice's policies. If a payment arrangement is available, we can help the patient understand the terms. We don't make clinical or financial assistance decisions outside the authority your practice gives us.

We review the account information available to us and determine why the patient believes the balance is incorrect. If the issue involves insurance processing, coding, clinical documentation, registration information, or another matter that requires practice involvement, we route it to the appropriate team instead of simply asking the patient to pay.